✓
Account created
You're all set up
2
Add Google review link
Required for QR gate & SMS →
3
Add your first contact
Import your customers →
📞💬 Leads Captured
0
Missed calls + webchat messages, all time
💰 Potential Revenue Captured
—
Gate Visits
0
QR scans & SMS link taps
SMS Sent
0
This month
📞 Missed Calls
0
Need callback
💬 Webchat
0
Unread messages
Response Rate
—
Gate visits ÷ requests sent
Private Feedback
0
Needs attention
Leads Pending
0
Join Link sign-ups
Leads Converted
0
Tap to view →
Recent Activity
No activity yet
Send your first review request to get started
Quick Actions
- + Add Contact — add one customer. Just type the 10-digit US number; we add +1 for you.
- ⬆ Import CSV — bulk-add from a spreadsheet. Download the template, fill in name & phone, upload.
- Auto-send — turn on "Auto-send on contact add" in Settings to automatically text every new contact the moment they're added or imported. No campaign setup needed.
- 🔗 Join Link — share it on Instagram, your Google profile, or website. People who fill in the form are added as Leads (amber badge) and get a welcome SMS. If the 7-day Lead Follow-up is on (Settings), after 7 days they automatically get a "have you visited?" message — reply 1 = yes, 2 = not yet. Each follow-up uses 1 SMS credit.
- Customers vs Leads — contacts you add manually are Customers. Join Link sign-ups are Leads until they confirm a visit. Use the filter dropdown to view each group. Click Mark Visited on a lead row to convert them to a customer — if Auto-send is on, a review request fires automatically. Once the 7-day follow-up has been sent, a purple 📲 Ask Again button also appears — click it to re-send the "have you visited?" message to that individual lead. Uses 1 SMS credit.
- Search — find anyone by name, phone, or email.
- The list — everyone you can text. Leads see "Mark Visited" (instant conversion, no SMS) and "Ask if Visited" (sends the "have you visited?" SMS — reply 1 converts them). Once sent, the button becomes "Ask Again." Customers see "Request Review." Edit or delete from each row.
- Gate activity badges — once a contact taps a link from one of your SMS campaigns and acts at the gate, a small badge appears under their name: ⭐ Reviewed (clicked Google), 💬 Feedback (left private feedback), or ↩ Skipped (rated high but didn't tap Google). Use these when targeting campaigns — e.g. the "Not yet reviewed" filter in New Campaign to avoid pestering people who already left a review.
- ⬇ CSV / ⬇ Excel — export your contacts list. The export respects whatever filter and search is currently active — so filter first (e.g. "Customers", "Went to Google ✓", a date range), then export to get exactly the list you want. Columns include name, phone, email, type, status, gate activity, last contacted, date added, and notes.
Contacts
to
No contacts yet
Add customers or import from CSV
- Auto-send (recommended) — turn on "Auto-send on contact add" in Settings and every new customer is texted automatically when added. This table still tracks every auto-sent campaign.
- + New Campaign — opens the send window. Use the Message Template dropdown to choose what to send: Review Request, 3-day Follow-up, Welcome Message, 📲 Ask if Visited (leads reply 1 = visited, 2 = not yet — auto-converts them), or Custom. The template auto-switches when you change the segment filter. The Message Preview updates live.
- Segment filter — target specific groups by status (Customers only, Leads only, Leads — follow-up sent) or by what they did at your gate (Not yet reviewed, Already reviewed ✓, Skipped review, Left private feedback). Gate activity options only show data from SMS links you've sent since this feature was added — contacts reached earlier won't have badges yet. Mix the segment filter with the template picker for precise targeting.
- ♻️ Win-back — one click pre-filters to contacts not messaged in 60+ days. Great for re-engaging customers who have gone quiet.
- 📲 Re-engage Leads — one click pre-filters to leads who already received the 7-day "have you visited?" message but still haven't converted. Send them a special offer or reminder. If they reply 1, they convert automatically. Uses your SMS credits.
- Pick contacts — tick the people to include. Use search, filter, and sort to find the right group fast.
- Test send — enter your own phone number and click "Send test to my phone" to receive the exact message before it goes to customers. Tests use whichever template is selected and do not count against your SMS limit.
- The table — tracks recipients and status for every campaign, including auto-sent ones. Click any row to open the campaign detail view — shows recipients, response rate, the message sent, and per-contact delivery status (sent ✓ / failed ✗).
- Consent checkbox — highlighted in amber when unchecked as a reminder. Turns green once confirmed. Required before any campaign can be sent.
Review Campaigns
to
No campaigns yet
Create a campaign to send review requests to your customers
- What are locations? — if your business has more than one physical site (e.g. two branches, two restaurants), add each as a separate location. Each gets its own unique QR code and Google review link so customers always land on the right page for where they visited.
- + Add location — enter the name (e.g. "Downtown"), its Google review link, and optional settings. Save to generate the QR code for that branch.
- Each location has its own QR Gate — when a customer scans the QR code for a specific branch, their feedback, gate visits, and any campaigns are all tracked to that location.
- Sending campaigns to a location — when creating a campaign in the Campaigns tab, a Location picker appears so you can send to contacts linked to a specific branch. Each contact in the campaign receives that location's gate link in their SMS.
- QR Gate settings — each location can have its own star threshold and private feedback message. Edit these from the QR Gate page after selecting the location from the dropdown at the top.
- Plan limit — Pro plan includes 1 location (the default). Growth plan supports up to 10 locations. If you need more, contact us.
Your locations
Each location gets its own QR code and Google review link.
- Google Review Link — paste your Google "Share review form" link. Happy customers go here. Required.
- Private feedback prompt — the message customers see before leaving private feedback via "Talk to Management."
- Save Gate Settings — saves the above. Do this before sharing your code.
- ⬇ Download QR — saves a PNG of your QR code. Print it and place it on tables, receipts, or your counter so customers can scan it.
- 📋 Copy Link — copies the gate URL to your clipboard. Paste it in a text, email, or your Google Business profile so customers can tap it directly.
- 👁 Preview Gate — opens your review gate in a new tab so you can see exactly what customers see when they scan or tap your link.
- 🔗 Join Link — share this link in your Instagram bio, Google Business profile, or website. People who fill in the form are added as Leads and receive a welcome SMS. See the full lead journey below.
- 📅 7-Day Lead Follow-up — 7 days after someone joins via your Join Link, they automatically receive a "have you visited?" SMS asking them to reply 1 (yes) or 2 (not yet). Reply 1 converts them to a Customer and triggers a review request if Auto-send is on. Reply 2 keeps them as a Lead. You control this toggle in Settings — turn it off to pause the follow-up and conserve SMS credits. The exact message text is shown in Settings with a live preview. To re-send it to individual leads: purple 📲 Ask Again button on their row in Contacts. To bulk re-send: 📲 Re-engage Leads on the Campaigns page.
- ⭐ Referral prompt — after a customer clicks "Leave a Google Review" (or skips it), they automatically see a screen inviting them to share your Join Link with friends via WhatsApp or copy-link. No setup needed.
📦 Print Materials
- Table Tent (4"×6") — fold and stand on tables or your counter.
- Counter Card (3.5"×3.5") — small square for the register or receipt hand-off.
- Window Poster (5"×7") — larger format for walls, windows, or doors.
Your QR Review Gate
Customers scan your QR and see two options: Share on Google (prominent) and Talk to Management (private). Both are always visible — fully compliant with Google's review policies.
Your Business
How was your experience today?
Share on Google ⭐
💬 Talk to Management
gate.getrepboost.com/...
Gate Settings
Find in Google Business Profile → Get more reviews → Share review form
Google Setup Help
New to Google Business? Get your profile live and grab your review link with these step-by-step guides.
Download Print Materials
Download print-ready files with your QR code already built in. Put them on your counter, tables, or window so customers can scan and review you — even before you've sent a single text.
Table Tent
4" × 6" · PNG
Foldable card for tables and counters. Your QR code front and center with a review request headline.
Counter Card
3.5" × 3.5" · PNG
Small square card — perfect for the register, counter area, or a receipt hand-off moment.
Window Poster
5" × 7" · PNG
Larger format for walls, windows, or doors — visible from across the room.
💡 Tip: Print at Staples, FedEx Office, or Office Depot. Ask for lamination on the counter card to make it last longer.
- What this page shows — every time a customer scans your QR code or taps the link in an SMS, it's recorded here. This is your gate visit log — not your Google reviews. Google reviews are posted directly on Google and are not shown here.
- → Google — customers who tapped "Share on Google." Each one is a potential new public review for your business.
- → Thanks screen — customers who tapped "Share on Google" but your Google review link wasn't configured yet. They were taken to a thank-you screen instead. Set your Google review link in Settings → QR Gate to send them to Google instead.
- → Skipped — customers who tapped "Share on Google" but then chose "No thanks, skip" on the next screen. They were still shown the share screen in case they wanted to refer a friend. Tracked in the Skipped Reviews stat card above.
- → Private inbox — customers who tapped "Talk to Management" on your QR gate are routed here instead. They chose to reach out to you directly instead of posting publicly. Go to the Feedback tab to see and respond to these.
- Filters — filter by outcome (→ Google, → Thanks screen, → Skipped, or → Private inbox) or date range to find specific visits. Sort by newest or oldest.
- Why the numbers might differ from Google — not every customer who is sent to Google actually leaves a written review. Gate visits to Google just means they were redirected — writing a review is their choice once they arrive.
Gate Activity
Total Visits
0
All time
Went to Google
0
Public reviews
Private Feedback
0
Caught before public
Skipped Reviews
0
Tapped Google, then skipped
to
No gate visits yet
Share your QR code or gate link with customers to start tracking
- Total Requests Sent — every review request successfully sent across all campaigns, all time.
- Google Review Clicks — customers who tapped "Share on Google" on your gate. Customers who skipped the next step are counted separately in the gate visit log.
- Private Feedback — customers who chose "Talk to Management" instead of posting publicly. The higher this number, the more issues you're catching before they become public reviews.
- Gate Response Rate — of everyone who received a request, how many engaged with your gate (QR scan or SMS link tap). Needs at least one campaign to calculate.
- Skipped Reviews — customers who tapped "Share on Google" but then chose not to follow through. They were still shown the referral share screen.
- This Month — requests sent, Google clicks, skipped reviews, private feedback, and SMS remaining for the current calendar month.
- QR Gate Funnel — shows the journey from request sent → gate scan → Google review, skipped review, or private feedback.
- Leads Funnel — tracks your Join Link pipeline: joined → asked if visited → converted → still pending. Also shows Opted Out (leads who replied STOP — only appears if any exist) and Avg days to convert (average time from joining to becoming a customer, once you have conversions). Two action buttons: 📲 Ask if Visited (for leads not yet asked — most effective after 3+ days; the 7-day auto-message handles brand-new leads) and 📲 Re-engage (for leads already asked but who didn't convert). Both open the Campaigns page pre-filtered.
- 6-Month Chart — green bars = Google review clicks, amber bars = private feedback, gray bars = skipped reviews. Spot your busiest review months and see how many customers didn't follow through on Google each month.
- Leads Captured — total missed calls that got an automatic text-back, and total messages received through your website's webchat widget. Both are leads you would have otherwise lost to silence.
- Customers Gone Quiet — how many customers haven't heard from you in 60+ days. This is your win-back opportunity — click "Send Win-back Campaign" to text them all in one go.
- ⬇ Export — click to open the export panel. Optionally set a date range to filter the report to a specific period (e.g. last month, last quarter) — leave blank for all-time data. Then choose CSV (opens in any spreadsheet app) or Excel (formatted .xlsx with 3 sheets: Summary, Leads Funnel, Monthly Activity — great for sharing with a co-owner or accountant). The panel closes automatically after download.
🔍 Get Discovered
Total Requests Sent
—
All campaigns, all time
Google Review Clicks
—
Sent to your Google page
Private Feedback
—
Caught before going public
Gate Response Rate
—
Gate visits ÷ requests sent
Skipped Reviews
—
Tapped Google, then skipped
This Month
QR Gate Funnel
Leads Funnel — Join Link pipeline
📞 Capture Leaking Leads · 💰 Revive Dead Revenue
Leads Captured
Missed Calls
—
Auto-texted back
Webchat Messages
—
From your website
Customers Gone Quiet
Haven't heard from in 60+ days
—
Ready for a win-back message
Gate activity — last 6 months
→ Google
→ Private
Skipped
- What lands here — customers who tapped "Talk to Management" on your QR gate land here. They chose to reach you directly. Both the Google button and the management option are always visible on the gate — customers self-select.
- Email alert — you receive an email notification every time new private feedback arrives so you can respond quickly.
- Reach out directly — click on a feedback row to expand the customer's details. Use 📞 Call customer to open your phone's dialer (note: calls can't be made directly from a browser on desktop), 💬 Message customer to open their SMS thread in your inbox, or ➕ Add as Contact to add them to your contacts list with their name and phone pre-filled — this button only appears if they're not already a contact. Once added, you can message them from the SMS Inbox.
- Mark resolved — once you've followed up, click Mark resolved on that row. This moves it out of "Needs attention" so you can track what's been handled vs. what still needs action.
- Filters — use the status filter to focus on unresolved items, or sort by oldest first to prioritise the cases waiting longest.
- Why it matters — every complaint caught here is one that never became a public review. The more proactively you respond, the more likely those customers become repeat visitors.
Private Feedback Inbox
Customers who tapped "Talk to Management" on your QR gate come here instead of posting publicly. Reach out to turn a bad experience into loyalty.
to
No private feedback yet
Unhappy customers will appear here instead of going to Google
- Missed Calls — every call to your business number that went unanswered gets an automatic text-back so you don't lose the customer to silence. Set it up in Settings → Automation → Missed Call Text-Back.
- Webchat Messages — visitors who message you through your website's chat widget land here, with an auto-reply sent instantly so they know you got it. Turn on the widget in Settings → Automation → Webchat.
- 💡 You don't have to open this page to respond — if you added your personal cell as a notify number in Settings, every missed call and webchat lead also texts YOU directly with a short reference number (e.g. "12"). Just reply "12: your message" from your phone's normal texting app and RepBoost sends it to the customer from your business number — no login required. Great for running your whole lead pipeline from a job site.
- Mark handled — use "Called back" / "Mark done" once you've followed up, so you always know what still needs a response.
📞 Missed Calls
Every missed call where RepBoost auto-texted the caller. Mark each one as "Called back" once you've followed up — red entries mean the lead is still waiting.
No missed calls yet
Once your carrier forwarding is set up, missed calls will appear here automatically
💬 Webchat Messages
Messages sent from your website's chat widget.
No webchat messages yet
Enable the webchat widget and embed it on your website to start receiving messages here
- Shared workspace — everyone you invite sees the same contacts, campaigns, missed calls, and webchat messages as you. There's one business, multiple logins into it.
- Roles — Owner (you) can do everything including billing. Admin can invite/remove members but not touch billing or the dedicated phone number. Member can do the day-to-day (contacts, campaigns, replying to leads) but can't manage the team or billing.
- Claiming leads — on the Lead Capture page, anyone on the team can claim a missed call or webchat message so it's clear who's handling it.
- Seats — how many people you can invite depends on your plan (see the Team pricing tier).
Team Members
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Loading team…
- Who gets credit — when a team member sends a review request campaign, that campaign is tagged with their name. Any 5★ Google review that comes back through it counts toward their leaderboard total.
- Why it matters — a simple, visible way to recognize whoever's actually earning the business its reputation. Owner/admin view only.
🏆 Review Leaderboard
Google reviews generated, by team member, all-time.
No attributed reviews yet
Reviews will show up here once team members start sending campaigns
- Messages tab — edit your SMS templates: review request, 3-day follow-up, welcome message, and the Ask if Visited message (sent by the 7-day cron, the Ask Again button, and the Ask if Visited campaign). Tap the chips to insert {name}, {business}, {link}. Toggle auto-send and the 7-day lead follow-up on or off here.
- Automation tab — set up Missed Call Text-Back (auto-text callers you couldn't answer), the Webchat Widget (chat button for your website), win-back SMS (auto-text inactive customers), and SMS keyword opt-in.
- Profile tab — update your business name, phone, type, and average job value (powers the "Potential Revenue Captured" number on your Dashboard). Change your login password from here too.
- Billing tab — see your current plan, SMS usage this month, and upgrade or manage your subscription. The Danger Zone (account deletion) is also here.
Your message templates and send automations
SMS Templates
📨 Review Request
Sent when you run a campaign or auto-send is on
Tap to insert:
These fill in automatically for each customer when the text is sent.
🔔 3-Day Follow-up
Auto-sent 3–6 days after the request if no gate response
Tap to insert:
👋 Welcome Message
Sent when someone joins via your Join Link
Tap to insert:
Sent automatically when a new contact joins via your Join Link. No review link needed — they may not have visited yet.
📲 Ask if Visited
Sent to leads 7 days after joining, via Ask Again, or as a bulk campaign
Tap to insert:
Customers reply 1 to confirm a visit (auto-converts them) or 2 to say not yet. Don't include {link} — keep it conversational. Used by the 7-day cron, Ask Again button, and the 📲 Ask if Visited campaign template.
Missed call text-back, webchat, win-back campaigns, and keyword opt-in
📞 Missed Call Text-Back
Capture leads
Customers keep calling your real number — nothing changes for them.
Step 1 — Turn on "forward when I miss a call" for your phone
This is a one-time setting on your phone — nothing to set up with any outside service. When you miss a call, your carrier automatically hands it to RepBoost, which sends the text-back for you.
This is a one-time setting on your phone — nothing to set up with any outside service. When you miss a call, your carrier automatically hands it to RepBoost, which sends the text-back for you.
Step 2 — Check it's working
Call your business number from a different phone and let it ring until it goes to voicemail. If everything's set up right, RepBoost will log the missed call and send a text-back within 10 seconds.
Call your business number from a different phone and let it ring until it goes to voicemail. If everything's set up right, RepBoost will log the missed call and send a text-back within 10 seconds.
Insert:
Notify me when I miss a call
Your personal cell. You'll get a quick SMS when a missed call text-back fires. Note: each alert uses 1 SMS credit from your monthly limit.
💡 No app, no login needed: just reply to that alert text like you're texting a friend (e.g. "12: I can be there at 3pm") and RepBoost sends it to the customer from your business number automatically.
Enter the number your customers actually call (your cell or Google Business number). This is stored for logging only — RepBoost uses it to fill in the "Called Number" column in your Missed Calls log when the carrier doesn't pass that info automatically.
💬 Webchat Widget
Capture leads
Embeddable chat button for your website.
Insert:
Separate from your business SMS number. You'll get a text here whenever someone sends a webchat message.
💡 No app, no login needed: just reply to that alert text like you're texting a friend (e.g. "12: sure, what's the address?") and RepBoost sends it to the visitor from your business number automatically.
♻️ Win-back SMS
Revive revenue
Auto-text inactive customers after a set number of days.
Insert:
📲 SMS Keyword Opt-in
Get discovered
Customers text a keyword to join your list.
How to use keyword opt-in:
1. Choose a short, memorable keyword (e.g. PIZZA, JOIN, or your business name).
2. Find your dedicated SMS number in Settings → Profile.
3. Tell customers: "Text PIZZA to your dedicated number (see Settings → Profile) to join our list!"
4. Put this on receipts, table cards, window signs, or your social media bio.
5. When a customer texts that word, they're automatically added as a lead — no app needed on their end.
Leave blank to disable keyword opt-in.
1. Choose a short, memorable keyword (e.g. PIZZA, JOIN, or your business name).
2. Find your dedicated SMS number in Settings → Profile.
3. Tell customers: "Text PIZZA to your dedicated number (see Settings → Profile) to join our list!"
4. Put this on receipts, table cards, window signs, or your social media bio.
5. When a customer texts that word, they're automatically added as a lead — no app needed on their end.
Leave blank to disable keyword opt-in.
Your business details and login password
Business Profile
You'll get a unique US number for all your SMS campaigns, replies, and keyword opt-in. Takes a few seconds.
To change your email, contact us at hello@getrepboost.com
What's a typical job or ticket worth to you? RepBoost uses this to estimate the dollar value of every missed call and webchat lead it captures for you — see it on your Dashboard as "Potential Revenue Captured."
Change Password
Enter a new password to change it
Plan, SMS usage, and account management
Subscription & Usage
Current Plan
14-Day Free Trial
50 SMS included · Upgrade when ready
SMS used this month0 / 50
Questions? hello@getrepboost.com
Danger Zone
Permanently delete your account and all associated data. This action cannot be undone.
- Inbound messages — when customers reply to any text you've sent them, their message appears here. Conversations are grouped by contact so you can see the full thread at a glance.
- Reply — click Reply on any row to open the conversation thread and send a response directly from the dashboard. Each reply uses 1 SMS credit from your monthly limit.
- Keyword opt-in — if you've set a keyword in Settings → Automation, anyone who texts that word to your dedicated number is added as a lead automatically.
- Refresh — tap Refresh to reload the inbox and check for new messages. The page shows the most recent message per contact.
SMS Inbox
Inbound messages from your customers and leads. Reply directly from here.