✓
Account created
You're all set up
2
Add Google review link
Required for QR gate & SMS →
3
Add your first contact
Import your customers →
📞💬 Leads Captured
0
Missed calls + webchat messages, all time
💰 Potential Revenue Captured
—
Gate Visits
0
QR scans & SMS link taps
SMS Sent
0
This month
📞 Missed Calls
0
Need callback
💬 Webchat
0
Unread messages
Response Rate
—
Gate visits ÷ requests sent
Private Feedback
0
Needs attention
Leads Pending
0
Join Link sign-ups
Leads Converted
0
Tap to view →
Recent Activity
No activity yet
Send your first review request to get started
Quick Actions
- + Add Contact — add one person, and choose whether they're a Customer or a Lead (someone who hasn't been served yet, e.g. from a missed call). Just type the 10-digit US number; we add +1 for you.
- ⬆ Import CSV — bulk-add from a spreadsheet. Download the template, fill in name & phone, upload. Add a "type" column with "lead" or "customer" per row if you want to mix both in one file — any row that leaves it blank uses the default you pick in the upload screen.
- Auto-send — turn on "Auto-send on contact add" in Settings to automatically text a review request to every new Customer the moment they're added or imported. Leads are deliberately skipped — see below.
- 🔗 Join Link — share it on Instagram, your Google profile, or website. People who fill in the form are added as Leads (amber badge) and get a welcome SMS. If the 7-day Lead Follow-up is on (Settings), after 7 days they automatically get a "have you visited?" message — reply 1 = yes, 2 = not yet. Each follow-up uses 1 SMS credit.
- Customers vs Leads — a Lead is someone who hasn't confirmed a visit yet, whether they came from Join Link, a missed call ("➕ Add as Contact" on the Missed Calls page defaults to Lead), or you choosing Lead yourself when adding or importing. Leads go through the same 7-day "have you visited?" follow-up regardless of how they were added — never an immediate review request. Use the filter dropdown to view each group. Click Mark Visited on a lead row to convert them to a customer — if Auto-send is on, a review request fires automatically. Once the 7-day follow-up has been sent, a purple 📲 Ask Again button also appears — click it to re-send the "have you visited?" message to that individual lead. Uses 1 SMS credit.
- Search — find anyone by name, phone, or email.
- Location tag (Growth/Team with 2+ locations) — a contact can be tagged to a specific location, either when adding them, importing a CSV (one location applies to the whole uploaded file — a CSV is normally one location's own customer list, not a mixed batch; the separate per-row "type" column is for Customer/Lead, not location), or automatically when they come from a location-tagged missed call, webchat message, or Join Link. A location filter appears above the list once you have more than one location — campaigns sent to a tagged contact use that location's own name, gate link, and dedicated number if it has one.
- The list — everyone you can text. Leads see "Mark Visited" (instant conversion, no SMS) and "Ask if Visited" (sends the "have you visited?" SMS — reply 1 converts them). Once sent, the button becomes "Ask Again." Customers see "Request Review." Edit or delete from each row.
- Gate activity badges — once a contact taps a link from one of your SMS campaigns and acts at the gate, a small badge appears under their name: ⭐ Reviewed (clicked Google), 💬 Feedback (left private feedback), or ↩ Skipped (rated high but didn't tap Google). Reviewing or skipping (not feedback) also shows a referral screen right after, inviting them to share your Join Link with a friend via WhatsApp or copy-link — if they use it, a separate 🔗 Shared badge appears alongside "⭐ Reviewed" or "↩ Skipped," a standalone fact rather than a replacement outcome. Use these when targeting campaigns — e.g. the "Not yet reviewed" filter in New Campaign to avoid pestering people who already left a review.
- ⬇ CSV / ⬇ Excel — export your contacts list. The export respects whatever filter and search is currently active — so filter first (e.g. "Customers", "Went to Google ✓", a date range), then export to get exactly the list you want. Columns include name, phone, email, type, status, gate activity, last contacted, date added, and notes.
Contacts
to
No contacts yet
Add customers or import from CSV
- Auto-send (recommended) — turn on "Auto-send on contact add" in Settings and every new customer is texted automatically when added. This table still tracks every auto-sent campaign.
- + New Campaign — opens the send window. Use the Message Template dropdown to choose what to send: Review Request, 3-day Follow-up, Welcome Message, ♻️ Win-back, 📲 Ask if Visited (leads reply 1 = visited, 2 = not yet — auto-converts them), 📢 Promotional/Marketing, 📢 Text-to-Join Promo (invites people to text your SMS keyword — needs a keyword set in Settings first), or Custom. The template auto-switches when you change the segment filter. The Message Preview updates live.
- Segment filter — target specific groups by status (Customers only, Leads only, Leads — follow-up sent) or by what they did at your gate (Not yet reviewed, Already reviewed ✓, Skipped review, Left private feedback). Mix the segment filter with the template picker for precise targeting.
- Location (Growth/Team with 2+ locations) — a Location dropdown appears at the top of the New Campaign modal. Pick one to send that campaign from that location's own name, gate link, and dedicated number (if it has one) instead of your account-wide defaults — the contact picker's own location filter below automatically matches whatever you pick here (you can still widen it back to "All locations" manually).
- ♻️ Win-back — one click pre-filters to contacts not messaged in 60+ days. Great for re-engaging customers who have gone quiet.
- 📲 Re-engage Leads — one click pre-filters to leads who already received the 7-day "have you visited?" message but still haven't converted. Send them a special offer or reminder. If they reply 1, they convert automatically. Uses your SMS credits.
- ⚡ Slow Day Blast — upload a CSV of up to 200 phone numbers (name optional) and send them all the same re-engagement text in one go — for a list that isn't already in your Contacts, e.g. an old customer list from another system. On multi-location accounts, pick a location to send from its own number and name. Numbers already opted out are skipped automatically.
- Pick contacts — tick the people to include. Use search, filter, and sort to find the right group fast.
- Test send — enter your own phone number and click "Send test to my phone" to receive the exact message before it goes to customers. Tests use whichever template is selected and do not count against your SMS limit.
- The table — tracks recipients and status for every campaign, including auto-sent ones. Click any row to open the campaign detail view — shows recipients, response rate, the message sent, and per-contact delivery status (sent ✓ / failed ✗).
- Consent checkbox — highlighted in amber when unchecked as a reminder. Turns green once confirmed. Required before any campaign can be sent.
Review Campaigns
to
No campaigns yet
Create a campaign to send review requests to your customers
- What are locations? — every plan, including Pro, gets one location automatically. If your business has more than one physical site (e.g. two branches, two restaurants), Growth and Team plans can add more. Each location gets its own unique QR code and Google review link so customers always land on the right page for where they visited.
- Every location's Edit screen is where the real setup happens — the message a caller gets, who's notified, the webchat auto-reply and embed code, and (optionally) a dedicated phone number all live here. Settings → Automation only has the account-wide on/off switches.
- + Add location (Growth/Team only) — enter the name (e.g. "Downtown"), its Google review link, and optional settings. Save to generate the QR code for that branch, and the modal stays open in Edit mode so you can immediately configure Missed Call Text-Back and Webchat for it.
- 📞 Missed Call Text-Back for this location — for the primary location, or a secondary one with its own dedicated number, set a custom text-back message (or leave it showing the effective default), a real-world "number customers actually dial" for your own records, and "Notify a different phone/email" if someone other than you should be alerted (e.g. a manager running that storefront) — leave either blank and it falls back to your primary location's own setting. You can also pause just this one location without touching the account-wide switch. A secondary location still on the shared number won't show these controls yet — a call to the shared number always resolves to your primary location, so there's nothing location-specific to set or pause until it has its own dedicated number. A location paused, or paused because the account-wide switch itself is off, shows an amber badge on the Locations list so it's obvious at a glance.
- 💬 Webchat Widget for this location — its own embed code (paste it on that specific location's website), plus an auto-reply message. Webchat leads notify the SAME "notify a different phone" number set in the Missed Call section above — one number per location, not two.
- Each location has its own QR Gate — when a customer scans the QR code for a specific branch, their feedback, gate visits, and any campaigns are all tracked to that location.
- Sending campaigns to a location — when creating a campaign in the Campaigns tab, a Location picker appears so you can send to contacts linked to a specific branch. Each contact in the campaign receives that location's gate link in their SMS, sent from that location's own number if it has one.
- Tagging contacts by location — tag a contact to a location when adding them, or pick one location for a whole CSV upload at once. Contacts also has a location filter to view just one branch's list.
- QR Gate settings — each location can have its own Google review link and private feedback message. Edit these from the QR Gate page after selecting the location from the dropdown at the top.
- Dedicated phone number per location (optional, Growth/Team) — by default every location shares your account's one Missed Call Text-Back number. If a location has its own real phone line and you want its missed calls tracked separately, open that location's Edit screen and turn on "Give this location its own dedicated number." Each dedicated number carries its own small monthly cost and is opt-in per location, not automatic or included in the plan — with up to 5 locations on Growth or 10 on Team, costs add up per number you turn on, so only enable it where you actually need calls tracked separately. Owners/admins (and unrestricted members) can see which locations have one from Settings → Profile, right under the account's own dedicated number — a member restricted to specific locations sees a note pointing them here instead, since the account-wide number shown in Settings may not be the one their own location actually uses.
- Call forwarding & troubleshooting — for the primary location, or a secondary one with its own dedicated number, the Edit screen shows the exact carrier code to dial so missed calls forward to RepBoost. If text-backs still aren't arriving after dialing it, open 🔧 Text-back not arriving? Tap for troubleshooting tips right below the code — covers iPhone Live Voicemail, Android/Pixel call screening, landline/VoIP providers, Google Voice, and prepaid carriers, since several of these answer the call before your carrier's forward ever gets a chance to.
- Plan limit — Pro plan (and trial) includes 1 location, fully configurable. Growth plan supports up to 5 locations, Team up to 10. If you need more, contact us.
Your locations
Each location gets its own QR code and Google review link.
- Location (Growth/Team with 2+ locations) — a dropdown at the top lets you switch which location's gate settings you're editing. Each location has its own Google review link and private feedback message.
- Google Review Link — paste your Google "Share review form" link. Happy customers go here. Required.
- Private feedback prompt — the message customers see before leaving private feedback via "Talk to Management."
- Save Gate Settings — saves the above. Do this before sharing your code.
- ⬇ Download QR — saves a PNG of your QR code. Print it and place it on tables, receipts, or your counter so customers can scan it.
- 📋 Copy Link — copies the gate URL to your clipboard. Paste it in a text, email, or your Google Business profile so customers can tap it directly.
- 👁 Preview Gate — opens your review gate in a new tab so you can see exactly what customers see when they scan or tap your link.
- 🔗 Join Link — share this link in your Instagram bio, Google Business profile, or website. People who fill in the form are added as Leads and receive a welcome SMS. See the full lead journey below.
- 📅 7-Day Lead Follow-up — 7 days after someone joins via your Join Link, they automatically receive a "have you visited?" SMS asking them to reply 1 (yes) or 2 (not yet). Reply 1 converts them to a Customer and triggers a review request if Auto-send is on. Reply 2 keeps them as a Lead. You control this toggle in Settings — turn it off to pause the follow-up and conserve SMS credits. The exact message text is shown in Settings with a live preview. To re-send it to individual leads: purple 📲 Ask Again button on their row in Contacts. To bulk re-send: 📲 Re-engage Leads on the Campaigns page.
- ⭐ Referral prompt — after a customer clicks "Leave a Google Review" (or skips it), they automatically see a screen inviting them to share your Join Link with friends via WhatsApp or copy-link. No setup needed.
📦 Print Materials
- Table Tent (4"×6") — fold and stand on tables or your counter.
- Counter Card (3.5"×3.5") — small square for the register or receipt hand-off.
- Window Poster (5"×7") — larger format for walls, windows, or doors.
Your QR Review Gate
Customers scan your QR and see two options: Share on Google (prominent) and Talk to Management (private). Both are always visible — fully compliant with Google's review policies.
Your Business
How was your experience today?
Share on Google ⭐
💬 Talk to Management
gate.getrepboost.com/...
Gate Settings
Find in Google Business Profile → Get more reviews → Share review form
Google Setup Help
New to Google Business? Get your profile live and grab your review link with these step-by-step guides.
Download Print Materials
Download print-ready files with your QR code already built in. Put them on your counter, tables, or window so customers can scan and review you — even before you've sent a single text.
Table Tent
4" × 6" · PNG
Foldable card for tables and counters. Your QR code front and center with a review request headline.
Counter Card
3.5" × 3.5" · PNG
Small square card — perfect for the register, counter area, or a receipt hand-off moment.
Window Poster
5" × 7" · PNG
Larger format for walls, windows, or doors — visible from across the room.
💡 Tip: Print at Staples, FedEx Office, or Office Depot. Ask for lamination on the counter card to make it last longer.
- What this page shows — every time a customer scans your QR code or taps the link in an SMS, it's recorded here. This is your gate visit log — not your Google reviews. Google reviews are posted directly on Google and are not shown here.
- → Google — customers who tapped "Share on Google." Each one is a potential new public review for your business.
- → Thanks screen — customers who tapped "Share on Google" but your Google review link wasn't configured yet. They were taken to a thank-you screen instead. Set your Google review link on the QR Gate page to send them to Google instead.
- → Skipped — customers who tapped "Share on Google" but then chose "No thanks, skip" on the next screen. They were still shown the share screen in case they wanted to refer a friend. Tracked in the Skipped Reviews stat card above.
- → Private inbox — customers who tapped "Talk to Management" on your QR gate are routed here instead. They chose to reach out to you directly instead of posting publicly. Go to the Feedback tab to see and respond to these.
- Shared — customers who used the share screen (shown after leaving a review or skipping) to refer a friend via WhatsApp or copy-link. Tracked in the Shared stat card above.
- Filters — filter by outcome (→ Google, → Thanks screen, → Skipped, or → Private inbox) or date range to find specific visits. Sort by newest or oldest.
- Why the numbers might differ from Google — not every customer who is sent to Google actually leaves a written review. Gate visits to Google just means they were redirected — writing a review is their choice once they arrive.
Gate Activity
Total Visits
0
All time
Went to Google
0
Public reviews
Private Feedback
0
Caught before public
Skipped Reviews
0
Tapped Google, then skipped
Shared
Referred a friend
to
No gate visits yet
Share your QR code or gate link with customers to start tracking
- Total Requests Sent — every review request successfully sent across all campaigns, all time.
- Google Review Clicks — customers who tapped "Share on Google" on your gate. Customers who skipped the next step are counted separately in the gate visit log.
- Private Feedback — customers who chose "Talk to Management" instead of posting publicly. The higher this number, the more issues you're catching before they become public reviews.
- Gate Response Rate — of everyone who received a request, how many engaged with your gate (QR scan or SMS link tap). Needs at least one campaign to calculate.
- Skipped Reviews — customers who tapped "Share on Google" but then chose not to follow through. They were still shown the referral share screen.
- This Month — requests sent, Google clicks, skipped reviews, private feedback, SMS sent, and SMS remaining for the current calendar month.
- SMS Usage — a separate card just below This Month, comparing SMS sent this month, last month, and lifetime — a prior period to check a jump in usage against, without needing to open a report. "This month" tracks a paying account's real billing-cycle reset date, not necessarily the 1st.
- QR Gate Funnel — shows the journey from request sent → gate scan → Google review, skipped review, or private feedback. Also shows a "→ Thanks screen" step (customers sent there because no Google link was set yet) and a "🔗 Referred a friend" step (used the share screen to refer someone) when either has activity.
- Leads Funnel — tracks your Join Link pipeline: joined → asked if visited → converted → still pending. Also shows Opted Out (leads who replied STOP — only appears if any exist) and Avg days to convert (average time from joining to becoming a customer, once you have conversions). Two action buttons: 📲 Ask if Visited (for leads not yet asked — most effective after 3+ days; the 7-day auto-message handles brand-new leads) and 📲 Re-engage (for leads already asked but who didn't convert). Both open the Campaigns page pre-filtered.
- 6-Month Chart — green bars = Google review clicks, amber bars = private feedback, gray bars = skipped reviews. Spot your busiest review months and see how many customers didn't follow through on Google each month.
- Leads Captured — total missed calls that got an automatic text-back, and total messages received through your website's webchat widget. Both are leads you would have otherwise lost to silence. Below them, once you set an average job value in Settings → Profile, a "$X potential revenue captured" line multiplies that value by these captured leads — a rough what-if to show what silence would have cost you, not guaranteed revenue. Haven't set one yet? A "Set your average job value" link shows there instead.
- Customers Gone Quiet — split into two: how many customers used to hear from you but haven't in 60+ days, and how many have never been messaged at all (so "gone quiet" isn't misleading for contacts who never had a conversation to begin with). Both are a re-engagement opportunity — click "Send Win-back Campaign" for the 60+ days group, or "Send First Review Request" for the never-contacted group, to text them all in one go.
- ⬇ Export — click to open the export panel. Optionally set a date range to filter the report to a specific period (e.g. last month, last quarter) — leave blank for all-time data. Then choose CSV (opens in any spreadsheet app) or Excel (formatted .xlsx with 3 sheets: Summary, Leads Funnel, Monthly Activity — great for sharing with a co-owner or accountant). Both formats include an SMS Usage breakdown (this month, last month, lifetime) regardless of the date range you set. The panel closes automatically after download.
🔍 Get Discovered
Total Requests Sent
—
All campaigns, all time
Gate Visits
—
Customers who used your QR gate
Google Review Clicks
—
Sent to your Google page
Private Feedback
—
Caught before going public
Gate Response Rate
—
Gate visits ÷ requests sent
Skipped Reviews
—
Tapped Google, then skipped
This Month
QR Gate Funnel
SMS Usage
Leads Funnel — Join Link pipeline
📞 Capture Leaking Leads · 💰 Revive Dead Revenue
Leads Captured
Missed Calls
—
Auto-texted back
Webchat Messages
—
From your website
Customers Gone Quiet
Gone quiet (60+ days)
—
Used to hear from you, gone quiet
Never contacted
—
Never sent a message yet
Gate activity — last 6 months
→ Google
→ Private
Skipped
- What lands here — customers who tapped "Talk to Management" on your QR gate land here. They chose to reach you directly. Both the Google button and the management option are always visible on the gate — customers self-select.
- Email alert — you receive an email notification every time new private feedback arrives so you can respond quickly.
- Reach out directly — click on a feedback row to expand the customer's details. Use 📞 Call customer to open your phone's dialer (note: calls can't be made directly from a browser on desktop), 💬 Message customer to open their SMS thread in your inbox, or ➕ Add as Contact to add them to your contacts list with their name and phone pre-filled — this button only appears if they're not already a contact. Once added, you can message them from the SMS Inbox.
- Mark resolved — once you've followed up, click Mark resolved on that row. This moves it out of "Needs attention" so you can track what's been handled vs. what still needs action.
- Location column (Growth/Team with 2+ locations) — shows which branch the feedback came from, so you know which manager or notify email should be following up.
- Filters — use the status filter to focus on unresolved items, or sort by oldest first to prioritise the cases waiting longest.
- Why it matters — every complaint caught here is one that never became a public review. The more proactively you respond, the more likely those customers become repeat visitors.
Private Feedback Inbox
Customers who tapped "Talk to Management" on your QR gate come here instead of posting publicly. Reach out to turn a bad experience into loyalty.
to
No private feedback yet
Unhappy customers will appear here instead of going to Google
- Missed Calls — every call to your business number that went unanswered gets an automatic text-back so you don't lose the customer to silence. Turn on the master switch in Settings → Automation → Missed Call Text-Back, then set the message and who gets notified from your location's own Edit screen on the Locations page. If the same number has called more than once and none of those calls have been marked called back yet, every one of those rows gets a dark "🔁 N open calls" badge — easy to miss otherwise if the calls landed hours apart or on different pages of the list.
- Text-back status — "✓ Sent" means the caller got the automatic reply; "✗ Failed" means it didn't go out (usually you'd hit your monthly SMS limit, or the number couldn't be reached) — worth a manual "Call now" or "💬 Text" for those.
- Webchat Messages — visitors who message you through your website's chat widget land here, with an auto-reply sent instantly so they know you got it. Turn on the master switch in Settings → Automation → Webchat; the embed code, auto-reply, and notify phone are all on your location's own Edit screen too. Click any row to read the full message and see ➕ Add as Contact (if they're not one yet) or 💬 Message visitor (once they are) to reply straight from the SMS Inbox.
- Location filter (Growth/Team with 2+ locations) — a dropdown above each table lets you view just one location's missed calls or webchat messages.
- Team View / My Inbox (shared team accounts) — Team View shows every missed call and webchat lead across the whole team, with a Claimed by column: a Claim button on anything still unclaimed, or the teammate's name once someone has it. My Inbox narrows the list to just what you've personally claimed. Click Claim on any row so teammates can see you're already handling it — see the Team page's own guide for role details.
- 💡 You don't have to open this page to respond — if you set your personal cell as "Notify a different phone" on your location's Edit screen, every missed call and webchat lead also texts YOU directly with a short reference number (e.g. "12"). Just reply "12: your message" from your phone's normal texting app and RepBoost sends it to the customer from your business number — no login required. Great for running your whole lead pipeline from a job site. This works both ways: for a missed call that hasn't been marked "Called back" yet, if that customer texts back, their reply is forwarded straight to your phone too (same reference number), so you can see and answer it without ever opening the app. Once you mark the call as called back, replies go back to only showing up here. Replying this way also marks the call "Called back" automatically — no need to also click the button in the app.
- Mark handled — use "Called back" / "Mark done" once you've followed up, so you always know what still needs a response.
📞 Missed Calls
Every missed call where RepBoost auto-texted the caller. Mark each one as "Called back" once you've followed up — red entries mean the lead is still waiting.
No missed calls yet
Once your carrier forwarding is set up, missed calls will appear here automatically
💬 Webchat Messages
Messages sent from your website's chat widget.
No webchat messages yet
Enable the webchat widget and embed it on your website to start receiving messages here
- Shared workspace — everyone you invite is on the same business's contacts, campaigns, missed calls, and webchat messages. There's one business, multiple logins into it. By default everyone sees everything — for multi-location accounts, you can optionally restrict a member to just certain locations (see below).
- Roles — Owner (you) can do everything including billing. Admin can invite/remove members, manage business name/default templates on your behalf, and always sees every location — never restrictable — but can't touch billing or the dedicated phone number. Member can do the day-to-day (contacts, campaigns, replying to leads) but can't manage the team, billing, business name, or default templates — ask an owner/admin for those.
- Location access (multi-location accounts, Members only) — when inviting a Member, or anytime after via "Edit access" on the Team page, you can limit them to specific locations instead of the whole business. They won't see another location's contacts, calls, SMS Inbox conversations, webchat messages, feedback, campaigns, or the Locations page itself — they can still edit their own location's details, or add a new contact/campaign, just not touch anyone else's.
- Claiming leads — on the Lead Capture page, anyone on the team can claim a missed call or webchat message so it's clear who's handling it.
- Seats — how many people you can invite depends on your plan (see the Team pricing tier). A pending invite that's expired doesn't count against your seats.
- Invite links expire after 7 days if unused — the Team page shows how long's left, or that one's expired. Just send a fresh invite to the same email to get a new link.
Team Members
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- Who gets credit — when a team member sends a review request campaign, that campaign is tagged with their name. Any customer who taps "Share on Google" through that campaign counts toward their leaderboard total (the compliant gate design means we can see the click, not the review itself or its rating).
- Why it matters — a simple, visible way to recognize whoever's actually earning the business its reputation. Owner/admin view only.
🏆 Review Leaderboard
Google reviews generated, by team member, all-time.
No attributed reviews yet
Reviews will show up here once team members start sending campaigns
- Messages tab — edit your SMS templates: review request, 3-day follow-up, welcome message, and the Ask if Visited message (sent by the 7-day cron, the Ask Again button, and the Ask if Visited campaign). Tap the chips to insert {name}, {business}, {link}. Toggle auto-send and the 7-day lead follow-up on or off here. New account, first message ever? It may take a while to arrive — occasionally up to about 15 minutes — while your dedicated number activates with carriers. This only happens once, and it's automatically retried for you the whole time if needed, so it's not a sign something's wrong; if it's still not through after 15 minutes, you'll get an email about it.
- Automation tab — the account-wide on/off switches for Missed Call Text-Back (auto-text callers you couldn't answer) and the Webchat Widget (chat button for your website) live here, plus widget title/color and win-back SMS (auto-text inactive customers) and SMS keyword opt-in in full. The actual missed-call message, notify phone, and webchat auto-reply/embed code are configured per location on the Locations page instead — every plan, including Pro, gets one location to set these up on.
- Profile tab — update your business name, phone, type, and average job value (powers the "Potential Revenue Captured" number on your Dashboard). Change your login password or login email from here too — email changes send a confirmation link to the new address before it takes effect, so check your inbox after requesting one.
- Billing tab — see your current plan, SMS usage this month, and upgrade or manage your subscription. The Danger Zone (account deletion) is also here.
Your message templates and send automations
📨 Review Request
Campaigns
Sent when you run a campaign or auto-send is on.
Tap to insert:
These fill in automatically for each customer when the text is sent.
🔔 3-Day Follow-up
Automatic
Auto-sent 3–6 days after the request if no gate response.
Tap to insert:
👋 Welcome Message
Automatic
Sent when someone joins via your Join Link.
Tap to insert:
Sent automatically when a new contact joins via your Join Link. No review link needed — they may not have visited yet.
📲 Ask if Visited
Leads
Sent to leads 7 days after joining, via Ask Again, or as a bulk campaign.
Tap to insert:
Customers reply 1 to confirm a visit (auto-converts them) or 2 to say not yet — this works no matter how you word the message, but customers only know to do it if you keep a line telling them to. Tap Reply 1/2 instructions above to re-insert it if you ever edit it out by accident. Don't include {link} — keep it conversational. Used by the 7-day cron, Ask Again button, and the 📲 Ask if Visited campaign template.
Missed call text-back, webchat, win-back campaigns, and keyword opt-in
📞 Missed Call Text-Back
Capture leads
Customers keep calling your real number — nothing changes for them.
📍 Set this up per location: carrier forwarding, your text-back message, and who gets notified are all configured on each location's own Edit screen — including your primary one.
Turns email alerts on/off for every location. To send a specific location's alerts to a manager's email instead of your own, edit that location from the Locations page →
💬 Webchat Widget
Capture leads
Embeddable chat button for your website.
📍 Set this up per location: the embed code, auto-reply message, and notify phone are all on each location's own Edit screen — including your primary one.
Applies to every location's embed code and widget.
♻️ Win-back SMS
Revive revenue
Auto-text inactive customers after a set number of days.
Insert:
📲 SMS Keyword Opt-in
Get discovered
Customers text a keyword to join your list.
How to use keyword opt-in:
1. Choose a short, memorable keyword (e.g. PIZZA, JOIN, or your business name).
2. Find your dedicated SMS number in Settings → Profile.
3. Tell customers: "Text PIZZA to your dedicated number (see Settings → Profile) to join our list!"
4. Put this on receipts, table cards, window signs, or your social media bio.
5. When a customer texts that word, they're automatically added as a lead and asked for their name by text — no app needed on their end.
Leave blank to disable keyword opt-in.
1. Choose a short, memorable keyword (e.g. PIZZA, JOIN, or your business name).
2. Find your dedicated SMS number in Settings → Profile.
3. Tell customers: "Text PIZZA to your dedicated number (see Settings → Profile) to join our list!"
4. Put this on receipts, table cards, window signs, or your social media bio.
5. When a customer texts that word, they're automatically added as a lead and asked for their name by text — no app needed on their end.
Leave blank to disable keyword opt-in.
Insert:
Also available as a campaign template — Campaigns → + New Campaign → Message Template → "📢 Text-to-Join Promo".
Your business details and login password
Business Profile
You'll get a unique US number for all your SMS campaigns, replies, and keyword opt-in. Takes a few seconds.
What's a typical job or ticket worth to you? RepBoost uses this to estimate the dollar value of every missed call and webchat lead it captures for you — see it on your Dashboard as "Potential Revenue Captured."
Change Password
Enter a new password to change it
Change Email
We'll send a confirmation link to the new address — your login email won't change until you click it. Check your current inbox too, in case a heads-up notice lands there as well.
Plan, SMS usage, and account management
Subscription & Usage
Current Plan
14-Day Free Trial
50 SMS included · Upgrade when ready
SMS used this month0 / 50
Questions? hello@getrepboost.com
Danger Zone
Permanently delete your account and all associated data. This action cannot be undone.
- Inbound messages — when customers reply to any text you've sent them, their message appears here. Conversations are grouped by contact so you can see the full thread at a glance. Unread conversations are bolded with a red dot and counted on the SMS Inbox nav badge.
- Reply — click Reply on any row to open the conversation thread and send a response directly from the dashboard. Each reply uses 1 SMS credit from your monthly limit. Opted-out contacts show a banner and can't be messaged. If the contact was deleted, the row shows View instead — you can still see the full message history, just re-add the contact first to reply.
- Keyword opt-in — if you've set a keyword in Settings → Automation, anyone who texts that word to your dedicated number is added as a lead and asked for their name by text right after.
- Refresh — tap Refresh to reload the inbox and check for new messages. The page shows the most recent message per contact.
SMS Inbox
Inbound messages from your customers and leads. Reply directly from here.